Reason for Collection of Your Information
Personal Information Collected From You
Many of our Website services to customers do not require any form of registration or identification. You can freely visit many parts of our Website without telling us who you are. However, to purchase products, ask us a question through our Website, or sign up for a service, you will need to provide some personal information so that we can respond to you or fill your order. The information that we collect from you is that which is necessary to respond to your request, such as your name, address, email address and/or telephone number (to confirm your order or respond to questions), order, shipping and payment information. For certain parts of our Website, we may also ask you to choose a password.
Consolidation of Information Collected From You
Our goal is to provide optimal service to you at all times. In that regard, we consolidate information from you in one database, such as your order history and preferences. By doing so, you may be able to bypass re-entering information to place additional orders. This also helps us detect fraud by detecting unusual purchasing patterns, and alert you before placing those orders.
Collection of Anonymous Computer Information
If your computer browser is set to allow “cookies”, then our site, like most sites on the Internet, installs small pieces of data on your computer. This type of anonymous information allows us to identify new and returning customers, evaluate browsing habits on our site, and conduct market research activities so that we can continuously improve our services. It also allows us to track customers who come to our Websites based on Website advertisements about MetalRemnants.com and allows you to bypass re-entering certain identifying information if you choose to enter certain sections of our site (such as those that may be password-protected.) If you do not want our site to install cookies on your computer, you can turn off this ability by changing your browser settings on your computer. For those who are interested in the details, some of the typical computer techniques we may use are “cookies”, “internet tags” which are also called “action tags”, “single-pixel GIFs”, clear GIFs, “invisible GIFs, and “1-by-1 GIFs). If you would like more information about web tags and cookies associated with on-line advertising or how to opt-out of third-party collection of information, please visit the Network Advertising Initiative Website, an independent Website not sponsored by or affiliated with MetalRemnants.com
Sharing Your Information with Third-Parties
MetalRemnants.com will not share your personal information with third-parties (such as marketers) for their own use unless we have obtained your express consent to do so. When you provide personally identifiable information to us, it may be accessible to some of our business partners, such as companies we retain to fill orders, respond to customer requests or provide on-site assistance to us. MetalRemnants.com requires third-parties to whom it discloses personal data to protect personal information using similar safeguards to those required by us. We also require that they do not use your personal information for any separate use that is not specifically authorized by MetalRemnants.com.
Security of Your Information
We use appropriate technical, administrative and physical safeguards to protect your information, in order to reduce the risk of loss, misuse or alteration. In addition, we take steps to ensure that our safeguards take into account new security threats as they continue to evolve. You should keep in mind that Internet transmissions, particularly email transmissions, are never 100% secure or error-free, and that no online site can ever guarantee absolute security. To help minimize any risks, we also caution you to guard your own computer and password against unauthorized access by others.
Protection of Children
MetalRemnants.com will not knowingly collect, use or disclose personally identifiable information from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent or guardian). MetalRemnants.com abides by the Children’s Online Privacy Protection Act (COPPA) in the United States, and respects similar state laws and laws of other countries that protect the privacy of children. Should a child whom we know to be under 13 provide personally identifiable information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving information about him or her.
Updating and Accessing Your Information
We encourage you to update the information you provide to us, such as providing us with a new mailing or email address, a name change, or a new telephone number. This will help us continue to provide information to you that best meets your needs.
How to Contact Us
Shipping and Processing Policy
We pride ourselves in giving you the best possible customer service. We strive for accurate and timely shipping with most orders shipping out within same day up to 72 hours from checkout depending on the handling time of the product.
Metal Remnants uses UPS for all packages over 12″ in length and with all heavy packages to help ensure a safer and more reliable delivery. For many orders under 12″ at our discretion we will use USPS Priority Mail Flat Rate to help our customers to receive there materials quickly and economically.
With the speed and efficiency of UPS and USPS your material will be at your door quickly and dependability of these great shipping companies!
Metal Remnants will accept returns within 14 days of the confirmation of the order for all standard cut to size materials. A 20% restocking fee will apply. Any special or custom cut sizes can not be returned or replaced. Items must be returned in the same condition as they were received. The buyer is responsible for the returning shipping charges for items returned due to no fault of Metal Remnants, Inc. Incorrect or wrong items can be returned or replaced at no additional cost to the customer.
If we didn’t get your order right we will correct it FAST and make it right no matter what. We try very hard to check every piece before we ship it, to make sure you get the size you ordered. If the material or thickness is wrong, or it was not cut to the size you specified, give us a call at (801) 671-8288. We’ll tell you how to send it back.